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Our customers have said that by the time they receive a high bill for two months of water consumption, it’s too late to adjust their use. We agree, so beginning in July, Denver Water will send bills monthly instead of every other month in an effort to better serve you.
Receiving water bills monthly will help customers better manage their finances and water use. Your water rates won’t change with the new bills, but your monthly bill amount may be smaller.
Denver Water also is redesigning its bill to provide more information in an easy-to-read format.
The Benefits of Monthly Billing
- Better alignment with other bill schedules.
- A more timely account of your water use, allowing you to make adjustments as needed to avoid higher water bills, especially during the summer.
- The ability to discover service line, plumbing or irrigation system leaks sooner, allowing for prompt repairs and reducing the magnitude of a high bill caused by leaks.
Expected Changes
Your water rates will not change for monthly billing. You will pay the same amount per gallon as you were paying with bimonthly billing. Denver Water has adjusted the range of gallons used for each rate block to account for a billing period that is half the time it was with bimonthly billing. See the table for new monthly consumption blocks. As with bimonthly billing, the more you use, the more you pay.
The service charge has been slightly increased to accommodate the change to monthly billing. Customers will pay an additional $0.78 per bill for the adjusted service charge.
Adjusted Consumption Blocks For Monthly Billing
| | Billing cycle usage (gal.) | Rate per 1,000 gal.: Inside City & County of Denver | Rate per 1,000 gal.: Suburban Read & Bill | Rate per 1,000 gal.: Suburban Total Service |
|---|---|---|---|---|
| Block 1 | Bimonthly: 0-22,000 Monthly: 0-11,000 |
$1.91 | $2.00 | $2.43 |
| Block 2 | Bimonthly: 23,000-60,000 Monthly: 12,000-30,000 |
$3.82 | $4.00 | $4.86 |
| Block 3 | Bimonthly: 61,000-80,000 Monthly: 31,000-40,000 |
$5.73 | $6.00 | $7.29 |
| Block 4 | Bimonthly: Over 80,000 Monthly: Over 40,000 |
$7.64 | $8.00 | $9.72 |
Prorated Consumption Blocks
As part of the transition to monthly billing, the first monthly billing period for many customers will be more than 30 days. This will only occur on your first monthly bill. Denver Water will prorate the consumption block on your first bill if your billing period is more than 35 days to ensure you’re not paying for water use at a higher rate as a result of the altered billing period.
New Billing Dates
Below is an approximate schedule of when you will receive your first monthly bill, based on the date of your last bimonthly bill. This schedule also indicates which bills will receive a prorated consumption block to account for a billing period that is more than 35 days.
| Key |
| Prorated |
| Not prorated |
| Last Bimonthly Bill | First New Monthly Bill |
|---|---|
| May 1 or 8 | July 7 |
| May 4-5 | July 8 |
| May 6-7 | July 9 |
| May 11-13 | July 10 |
| May 14-18 | July 13 |
| May 19-21 | July 14 |
| May 26-28 | July 15 |
| May 29 | July 16 |
| June 1-3 | July 17 |
| June 3-4 | July 20 |
| June 4-8 | July 21-22 |
| June 9 | July 23 |
| June 10-15 | July 24 |
| June 15-17 | July 27 |
| June 18-22 | July 28 |
| June 23-24 | July 29 |
| June 25 | July 30 |
| June 26 | July 31 |
| June 29-30 | Aug. 3 |
EN ESPAÑOL
A partir de Julio, Denver Water le enviará cobros mensualmente y no cada dos meses para poderle servir mejor.
Sus tarifas de agua mensuales no van a cambiar con el nuevo cobro pero su cantidad mensual probablemente baje. Denver Water también está rediseñando su cobro para ofrecer más información en un formato más fácil de leer.
Si usted quiere recibir información detallada acerca de los cambios que usted debe esperar con los cobros mensuales, llame al Servicio al Cliente al: 303-893-2444.