Special Fees and Charges

This fee is assessed when a customer requests a specific appointment time with a Customer Service Field technician.

This fee is assessed when a rescheduling of an appointment occurs after a customer requests work to be done at the customer’s premises and a Customer Service Field technician shows up and is unable to do the work because the customer is not present.

This fee is assessed when a customer has identified themselves as being on a well or any other non-Denver Water source of irrigation. If they are also receiving service from Denver Water then they must have backflow prevention. This fee recovers the cost of verifying whether backflow prevention is present.

This fee is assessed when a customer is required to have backflow prevention and it must be tested.

This fee is assessed for customers who need copies saved to CD or DVD media disks.

This fee is assessed when work on the stop box is required or a shutoff is attempted and the stop box is obstructed with debris, dirt or other material. 

This fee is assessed for new construction requiring water use from a non-activated water service (that is, water service from a tap where the meter has not yet been set in place). The construction water fee is assessed by the Sales Administration Section at the time the system development charge (SDC) is paid.

Customers must activate water service within two years of paying their SDC. During this two-year period, they are allowed to use construction water.

Note that during this two-year period, the customer is prohibited from using construction water for landscaping or occupancy.

This fee is assessed when a Customer Service Field technician is sent to turn-off the water service on a premises due to non-payment. Currently, it is only assessed when the Customer Service Field technician actually turns off the water.

This fee is assessed when Denver Water personnel inspect distribution pipe installed by developers. The fee must be paid prior to plan approval.

This fee will be assessed when a Denver Water inspector is required to be at a site beyond normal working hours.

This fee is assessed when someone has willfully and illegally diverted water.

This fee is assessed for customers who need an easement on Denver Water property.

This fee is assessed when Denver Water personnel do drawings for projects that require an easement on Denver Water property.

This fee is assessed for customers who need an easement on Denver Water property.

This fee is assessed when an ERT is damaged by a customer and requires replacement.

*Sales taxes will be applied to the ERT sale when the charge is billed.

This fee is assessed when the wire leading to the ERT must be replaced due to the fault of the customer.

This fee is assessed when an ERT at the customer’s premises needs to be relocated due to the customer interfering with automatic meter readings.

This fee is assessed to conduct a final reading of a customer’s meter.

This fee is a damage deposit for those receiving an easement on Denver Water property for repairing any damages done on Denver Water property.

This fee is assessed for construction customers who require water use from a hydrant on a temporary basis and need a hydrant adaptor.

See fees and requirements for connecting hydrants and water fountains at special events.

This fee is for customers receiving water from a hydrant and have been issued a hydrant permit and a hydrant meter. The water uses are temporary in nature or vary from location to location.

See Hydrant Use Policy

This fee is assessed when construction customers fail to report monthly hydrant meter readings.

This fee is assessed for water to be used for purposes other than extinguishing fires. Water may be withdrawn from fire hydrants only if a permit authorizing the special use for which such water may be withdrawn shall have been issued by Denver Water and a Read and Bill Distributor.

Notarized air gap verification form required.

Effective Sept. 30, 2009, Air Gap Certificates must be completed by a certified ABPA/ASSE backflow assembly tester. A Backflow Assembly Test and Maintenance Report shall be submitted along with the Air Gap Verification form at the time of permit application. We can no longer accept faxed copies after permit has been issued.

Formal review of irrigation systems on new taps that irrigate areas equal to or greater than 1 acre.

This fee is assessed when a customer requests that payment be transferred from sewer bill to water bill or from water bill to sewer bill.

This fee is assessed when a customer purchases a new meter from Denver Water.

This fee is assessed when Denver Water personnel have to make a subsequent inspection of a previously inspected and failed meter set.

This fee is assessed when a customer has tampered with the meter in any way, whether or not it actually affects the meter reading. It is assessed based on field investigation by the Customer Service Field Section.

This fee is assessed when a customer requests that Denver Water tests the meter at the customer’s premises because they suspect the meter is inaccurate. If the meter tests within American Water Works Association specifications, the fee is assessed. If the meter tests outside those specifications, the fee is waived. This fee is also assessed to: 1) other water utilities that bring their meters to the Denver Water meter shop for testing; and, 2) customers who purchase a new meter from a source other than Denver Water, regardless of the result.

This fee is assessed when a customer requests service turn on (after subsequent turn off) but is not available to provide access to the meter.

This infrequently charged fee is for a special meter that is used as an alternative to a backflow preventer for customers who have another source of water for irrigation and have to provide backflow prevention. Only specific locations identified by the Sales Administration Section are eligible for this 5/8” meter.

*Sales taxes will be applied when the charge is billed.

This fee is assessed when a builder or developer requests the meter shop to make service line taps after normal working hours or on weekends. This fee is in addition to the standard tap labor fee assessed in advance by the Sales Administration Section when a tap is sold.

One side of a page, up to 11 by 17 inches, black and white, or color.

One side of a page, larger than 11 by 17 inches, black and white, or color.

This fee is assessed when drawings have to be redone at the fault of the licensee.

This fee is assessed when a customer requests account consumption, billing or payment history.

One side of a page, larger than 11 by 17 inches, black and white, or color.

This fee is assessed when a customer submits plans for approval. It must be paid when plans are submitted.

This fee is assessed for customers who need expedited license requests.

This fee is assessed for processing refunds of meter, tap or plan review fees.

This fee is assessed when a customer’s meter is damaged or lost and must be replaced.

This fee is assessed when a customer’s check is returned by a financial institution due to insufficient funds in the customer’s checking account.

This fee is for the initial inspection. There is also a fee if a property has failed the first inspection and requires an additional inspection.

Permeable area of a parcel for new taps is required to till 4 cubic yards per 1,000 square feet of approved compost to a depth of 4 to 6 inches.

When weather conditions prohibit installation of amendment, the customer may leave a deposit and proceed with the meter set. Customer is required to install amendment.

This fee is assessed when 1) a customer’s stop box and valve that control water service need replacing and Denver Water’s T&D does the work; or 2) a shutoff is attempted and the stop box is excessively obstructed with debris, dirt or other material and, as a result, Denver Water’s T&D Section is required to complete the work.

Special tee connection of a customer's service line to a main.

Special connection of a corporate customer's service line to a main.

This fee is assessed when water distributors need meter readings for customers within their distributor district. The requirements for this service can vary.

This fee is assessed to Denver Water’s outside city distributors when they request that the water service to one of their sewer customers be disconnected for non-payment of a sewer bill.

This fee is charged for processing stub-ins and second year license renewals.

This fee is assessed when Denver Water personnel physically get into a hole excavated by a customer and create a tap.

This fee is collected as a guarantee that the temporary tap will be cut by the date specified. If the tap is not cut, the deposit will be used toward our cots to cut it. If it is cut promptly, the deposit will be refunded upon request.

This fee is assessed when Denver Water agrees to conduct a study of a district’s water system for a determination of converting the district to a total service customer.

This fee is assessed when a customer requests that water service be turned-off at the customer’s premises and the Customer Service Field technician arrives to do the work. This fee is usually waived for a “turn-off for repairs” at the request of a customer or a plumber.

This fee is assessed when a Customer Service Field technician turns on the water at a customer’s premises.

This fee is assessed when a customer has tampered with the meter boot, lock or stop box slug that has been installed to stop water flow to the premises. It is intended to discourage customers from taking water from a service that has been locked off.

This fee is assessed when a customer uses a hydrant without a valid hydrant permit.

This is a fee assessed when a customer uses water prior to the setting or activation of a meter.