Denver Water sends letters to customers for a wide range of reasons. Some are just informational, while other letters require action in order to avoid a water shutoff.
Some specific letters include:
Leak Notification Letter
If you have received a letter notifying you of a constant flow, it’s because a Denver Water Field Technician inspected your water meter and found a continuous flow of water. This letter outlines steps you can take to avoid water loss that could potentially result in a high bill. It also lists some household fixtures you may want to check for leaks, including how to test for often-undetected toilet leaks.
Non-Compliance Letter
If you have received a letter notifying you of non-compliance, this is your second letter alerting you that your property’s meter pit needs repairs. This letter indicates you have not yet repaired the problem, and you now have 15 more days to comply. If upon receipt of the non-compliance the problem still has not been repaired, the water is shut off until the repair is completed.
Five-Year Cancellation Letter
When water service at a property has been inactive for more than five years, the water license is voided and the service line is disconnected. Before the five-year date, Denver Water sends a letter notifying the property owner of this Operating Rule. If you receive this letter and would like to receive water service at the address listed, 1,000 gallons of consumption must be used at the property and a water bill will be generated and must be paid before the five-year period expires. If the water supply license is voided, the property must be re-licensed to receive water service from Denver Water.