Residential Rebates: FAQs

Send your application to the water provider that sends you your water bill. Many of our customers get bills directly from Denver Water, while many others are billed from one of our wholesale water distributors. All customers who buy treated water directly from Denver Water or indirectly from a treated water distributor are eligible for the rebates (see the list). If your water provider is not on the list, your address is not eligible for a Denver Water rebate.

It will take between six and 10 weeks to receive a rebate check, depending on the number of applications we receive.

Many retail stores sell these items, but you need to call first to make sure the model you want is available. For irrigation equipment, check stores or ask your professional landscape contractor. If you don’t have a professional landscape contractor, ask for a recommendation from the Associated Landscape Contractors of Colorado. For washing machines, check local retail or department stores.

Call Denver Water’s Conservation hot line at 303-628-6343.

Federal law requires that all new toilets 1.6 gallons per flush or less. The plumbing industry is introducing many new technologies and toilet fixture models that reduce flush volumes well below the mandated 1.6 gallons-per-flush maximum. A high-efficiency toilet flushes at 20 percent or below the 1.6 gallons-per-flush level. Only those toilets on the high-efficiency rebate list are eligible for the $125 rebate; however, the list expands periodically as new toilets are tested and deemed highly efficient.

High-efficiency toilets fall into three categories: dual flush, gravity flush and pressure-assist models.

Ultra low-volume or ultra low-flow toilets use the federally mandated 1.6 gallons per flush.

Only those 1.6 gallon-per-flush toilets listed on the low-flow rebate application qualify for a $25 rebate.

You may choose any toilet from the lists of eligible toilets. The lists within the rebate forms contain the score the toilet received in the Maximum Performance test, a nationally recognized test that rates the toilet’s ability to flush waste. The higher the toilet’s test score, the more efficient the fixture.

Some models of low-volume toilets manufactured in the early 1990s often had problems. Since then, manufacturers have invested in research and development to design low-volume toilets that work as well as or better than the ones they replace. Customer satisfaction surveys confirm that owners of low-volume toilets rate them very well about 90 percent of the time.

You can receive up to three toilet rebates per household if you have not received rebates from Denver Water since Jan. 1, 2002. Replace the oldest toilets that are used most frequently first to save the most water.

How much you save depends on the age of the toilets you are replacing and your property’s water usage. If you replace a 1.6 gallon-per-flush toilet made after 1994, you can save about 3,300 gallons per year for a family of four. If you replace toilets manufactured between 1980 and 1994, a family of four can save more than 17,000 gallons per year. Replacing older toilets manufactured between 1950 and 1980 can save about 28,000 gallons per year for the same family of four.

In Denver, call Denver Recycles at 720-865-6805 for large item pickup. Outside of Denver, old toilets can be disposed of with your trash, depending on your trash removal service. You may need to wait for your large item pickup day. Old units may not be reused.

Old washers may be recycled or disassembled for usable parts. Ask your delivery person if he will pick up your old washer, or call your trash disposal service for large item pickup.

Denver Water will randomly select rebate applications for inspection before issuing the rebate. By signing the rebate application, customers give Denver Water permission to perform this inspection.