Be in the H2Know

Contact Us: Directory

Denver Water Administration Building
1600 W. 12th Ave.
Denver, CO 80204-3412
Open weekdays: 7:30 a.m. to 5:30 p.m.

  • Customer Care: 303-893-2444 (regular business hours: Monday – Friday, 7:30 a.m. – 5:30 p.m.)
  • Emergencies: 303-628-6801
  • General fax number: 303-628-6199
TopicContact

Customer Care

  • Billing and account information
  • Conservation incentive programs
  • Establish new service
  • Make a payment
  • Pressure problems/hydraulics
  • Rebates
  • Recreation at Denver Water facilities
  • Water audits
  • Water quality issues
  • Xeriscape information

customercare@denverwater.org

Please allow up to two business days for a reply. If immediate assistance is needed, please call 303-893-2444 to speak to a Customer Care Specialist.

Si tiene preguntas, llame al representante de cuidado de cliente: Ventas al 303-893-2444.

Denver Board of Water Commissioners

  • Comments regarding policy to the Board
dbwc@denverwater.org
303-628-6663
Backflow Assemblies/Advice
CrossConnectionControl@denverwater.org
303-628-5969
CAD Standards Patrick O'Malley/Nate B. Richards
CADstandards@denverwater.org
303-628-6826

Citizens Advisory Committee

  • Comments regarding Denver Water policies
  • Public involvement
  • Addresses public concerns for Denver residents, West Slope residents, environmental groups, suburban customers, suburban distributors, homebuilders associations and public interest groups
CitizensAdvisoryCommittee@denverwater.org
303-628-6663

Custodian of Records for Denver Water

publicrecords@denverwater.org
303-628-6414

Employment

  • Human Resources department

303-628-6300
EmploymentGroup@denverwater.org

Engineering Standards Katie Ross
EngineeringStandards@denverwater.org
Fire Line Turn On/Off
303-628-6801

Geographic Information Systems (GIS)

HIPAA Protected Health Information

deb.engleman@denverwater.org
Deb Engleman: 303-628-6387
Confidential fax: 303-628-6113
Locate Mains and Service Lines
303-628-6666
Fax: 303-628-6156
DWLocate@denverwater.org
Media Inquiries
stacy.chesney@denverwater.org
travis.thompson@denverwater.org
303-628-6700
Other Divisions of Denver Water
Main Office
303-628-6000
Rates and Surcharges
(technical questions)
publicinformation@denverwater.org
Speaker and Tour Requests — Adults speakertourrequest@denverwater.org
303-628-6160

Speaker and Tour Requests — Youth

  • Elementary through high school students
youthed@denverwater.org
303-634-3425

Water Sales Department

  • Purchase taps
  • Plan review
watersales@denverwater.org
303-628-6100
Denver Wastewater Management Division
(storm drains and sewer system)
303-446-3400

Public Information

  • General policy on drought response
  • General feedback
publicinformation@denverwater.org
303-628-6663
Website Issues webmaster@denverwater.org
303-628-6081