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Customer Support

Contact Us

Customer Care
For questions about your payment, billing and account information, or to start or stop service contact us at 303-893-2444 during regular business hours, Monday – Friday from 7:30 a.m. to 5:30 p.m.*

Si tiene preguntas, llame al representante de cuidado de cliente: Ventas al 303-893-2444.

You can also e-mail us at customercare@denverwater.org. For E-bill questions: ebill@denverwater.org. Please allow up to two business days for a reply.

*Customer Care Hours of Operation for Upcoming Holidays

  • Tuesday, Nov. 11: Closed
  • Thursday, Nov. 27: Closed
  • Friday, Nov. 28: 7:30 a.m.–4 p.m.
  • Wednesday, Dec. 24: 7:30 a.m.–4 p.m.
  • Thursday, Dec. 25: Closed
  • Friday, Dec. 26: 7:30 a.m.–4 p.m.
  • Wednesday, Dec. 31: 7:30 a.m.–4 p.m.
  • Thursday, Jan. 1: Closed
  • Friday, Jan. 2: 7:30 a.m.–4 p.m.

Emergencies
Call 24 hours a day, 7 days a week to report a leak, main break or emergency service problem: 303-628-6801