Other Ways to Pay Your Bill

You don’t have to enroll your account or pay online as a one-time guest.

Here are other one-time payment options:

  • In-person payment center.
  • Phone payment.

Payment centers

You can make cash payments at Western Union agent locations. Payments can be made in cash or with a PIN-based debit card (at participating locations).

Things to remember:

  • Be sure to have your statement with you so you can relay your account number and customer ID.
  • Payment by this method may not prevent a turn-off related to past-due charges.
  • Western Union hours may differ by location.

Find Western Union agent location 

Pay by phone

There are two pay-by-phone options: One is automated, and the other is processed by a Denver Water Customer Care representative. 

  • Automated Payment Processing Service: 1-800-556-0292
    • Available 24 hours a day.
    • Follow step-by-step instructions. 
  • Pay with a Customer Care Representative: 303-893-2444
    • Available during regular business hours: Monday–Friday, 7:30 a.m.–5:30 p.m.
    • For payment on accounts at risk for a turn-off, lien notice or other special situations.

Need help paying your bill?

We are committed to helping our customers get back on track and have resources that can help.

  • If you keep your balance below $100, you are not at risk of being turned off.
  • You can make full or partial payments online, send a check in the mail, call our automated payment service at 1-800-556-0292 or pay in person at any Western Union agent location.
  • We also partner with the Mile High United Way 2-1-1 Help Center, which is a multilingual, confidential service connecting our community to vital resources. Find out if you qualify for hardship assistance by dialing 211, texting your ZIP code to 898-211 or visiting 211Colorado.org.
  • Our Customer Care representatives are experts in helping customers navigate payment options and customers’ unique circumstances. They can be reached via this contact form or by calling 303-893-2444.